Privacy Policy

Luna Reformer Pilates (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book classes, or engage with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Billing and payment details, processed securely via third-party providers
Health or fitness-related information you choose to share, such as injuries or movement limitations
Account login details for class bookings
Communication preferences

We may also automatically collect limited technical data, such as:

IP address
Browser type
Device information
Pages visited on our website

2. How We Use Your Information

We use your information to:

Manage class bookings, memberships, and waitlists
Process payments and invoices
Communicate class updates, cancellations, or schedule changes
Provide personalised training services
Send marketing communications, with your consent
Improve our website, services, and customer experience
Comply with legal and regulatory obligations

3. Health & Fitness Information

Any health or fitness information you provide is collected solely to help us deliver safe and appropriate Pilates instruction. This information is kept confidential and is never shared without your explicit consent unless required by law.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your data only with trusted third parties that help us operate our business, such as:

Online booking and scheduling platforms
Payment processors
Email or SMS communication providers
Website hosting and analytics services

All third parties are required to protect your information and use it only for the services they provide to us.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

Improve site functionality
Analyse website traffic
Enhance user experience

You can choose to disable cookies through your browser settings, though this may affect site functionality.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request corrections or updates to your data
Request deletion of your personal information
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

You may opt out of receiving promotional emails or messages from us at any time by clicking “unsubscribe” in our emails or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Luna Reformer Pilates
Email: hello@lunapilates.studio
Studio Location: Unit 3, Moorside Works, Abb Scott Lane, BD12 0TT